Search KnowledgeBase:
 
 
 
KnowledgeBase
 
    • Web Services
      • Suspending / Unsuspending a Web Services Order
      • Web Hosting
        • Using the Web Hosting Service
        • Listing, Searching and Managing Web Hosting
        • Web Hosting Service Guide
          • Directory and File Structure
          • Naming Files
          • Setting the Home or Default Page for your Website
          • Uploading Content to your Website
            • Where do I put the content of my Website?
            • Configuring and using various FTP Clients
              • Should I use Active or Passive mode for FTP?
              • Using FTP software to manage your Content
                • CuteFTP
                • 3D-FTP
                • Core FTP
                • SmartFTP
                • WinSCP
                • FileZilla
              • Using HTML Editor Software to Manage your Content
                • Publishing content using Dreamweaver
                • Uploading Content Using any Web Browser
              • Using the File Manager within your Control Panel t
                • Uploading content to your Website
                • Copying/Moving Files/Directories
                • Deleting/Renaming Files/Directories
                • Setting File/Directory Permissions
                • Archiving/Extracting/Downloading Files/Directories
                • Searching for Files within your Website
                • Viewing/Editing Files
                • Calculating the size of Files/Directories
              • File/Folder Permissions and Groups
              • Do you allow Shell access via SSL/Telnet?
              • Do you allow Anonymous FTP?
              • FTP Logs
            • How can I view my website in a browser if my domai
            • Why aren't my website changes being saved?
            • What is Cache?
            • FrontPage Server Extensions (FPSE)
            • Data Transfer
            • SSL
              • Issues that Digital Certificates Address
              • Activate SSL for your Hosting Package
              • Certificate Authority
              • Generating a Certificate Signing Request (CSR)
              • Installing your Keys-Certificate pair
              • Generating a Self-signed Certificate
              • Creating Back-up for your Certificate and Private
              • Deleting your Certificate and Private keys
              • Installing your Intermediate CA Certificate or CA
            • Back-up your Website
              • Adding a Backup Policy
              • Listing/Modifying and Deleting Backup Policies
            • Domain Aliases
              • Domain Alias
              • Adding Domain Aliases
          • Web Statistics
            • Web Statistics Management Settings
            • Protecting your Website Statistics using Password-
            • Automatically Deleting Raw Log Files after your We
            • Disabling Web Statistics
          • Logs and Log Rotation
          • Serving WAP Files
          • Controlling Access to your Website
            • Password Protect your Directories
            • Using the IP Deny Manager to Manage Access to your
          • Customizing Error Pages for your Website
          • Managing your Plesk Windows Hosting package
            • Accessing/Managing your Plesk Windows Hosting pack
            • Directory and File Structure of your Plesk Windows
            • IMPORTANT: Plesk Windows Hosting package User Guid
          • Windows Hosting
            • Managing FTP Users
              • Adding an FTP User
              • Viewing List of all FTP Users
              • Changing the Password for an FTP User
              • Deleting an FTP User
            • Databases
              • What hostname do I use to connect to my MS SQL dat
              • What is MS SQL?
              • Which version of MS SQL is supported?
              • Adding a MS SQL Database
              • How do I set the database size and transaction log
              • Managing MS SQL Database Users
                • Adding additional MS SQL Database Users for a spec
                • Changing Password of a MS SQL Database User
                • Deleting MS SQL Database Users
                • MS SQL Database User Roles and Permissions
              • What hostname do I use to connect to my MS SQL dat
              • How do I make a Backup copy of a MS SQL database?
              • How do I restore a MS SQL database?
              • MS SQL DTS (Data Transformation Service)
              • How do I truncate transaction logs of a MS SQL dat
              • How do I shrink a MS SQL database?
              • What is the Maximum Number of Connections allowed
              • How do I Upgrade my MS SQL 2000 database to MS SQL
              • Deleting a MS SQL Database
            • DLL Manager
              • Registering a DLL
              • Unregistering a DLL
            • DSN Manager
              • What is a DSN and how can I use a DSN or a DSN-les
              • Adding a DSN
              • Modifying/Deleting a DSN
            • Power Tools
              • Content Management Software
                • Tandem Server
                  • Installing / Reinstalling / Uninstalling Tandem Se
            • Virtual Directory Manager
              • Adding a Virtual Directory
              • Listing / Modifying an existing Virtual Directory
              • Deleting an existing Virtual Directory
            • ASP Components
              • ASPUpload Component
              • ASPSmartUpload Component
              • Active Server Component (ASPMail)
              • Collaboration Data Objects (CDO)
              • Collaboration Data Objects for Windows NT Server (
            • Managing subdomains on a Windows Web Hosting packa
            • Windows Hosting related Caveats
              • Why are my ASP pages displaying an Error Message -
          • Managing your cPanel Linux Hosting package
            • Accessing/Managing your cPanel Linux Hosting packa
            • Directory and File Structure of your cPanel Linux
            • IMPORTANT: cPanel Linux Hosting package User Guide
            • Migrating your cPanel Linux Hosting package from a
          • Linux Hosting
            • Scheduled Task Manager
            • FTP Users
              • Adding an FTP User
              • Viewing a List of All FTP Users
              • Modifying the Password for an FTP User
              • Modifying the Disk Quota of an FTP User
              • Restricting Access of an FTP User to a Specific Di
              • Suspending an FTP User
              • Unsuspending an FTP User
              • Deleting an FTP User
            • Databases
              • MySQL
              • Version of MySQL we Support
              • Adding a MySQL Database
              • What hostname do I use to connect to my MySQL data
              • Database Users
                • Adding MySQL Database Users
                • Changing the Password of a MySQL Database User
                • Restricting Access of a MySQL Database User to All
                • Defining Action Rights for a MySQL Database User
                • Creating a Read-only Database User
                • Suspending/Unsuspending a MySQL Database user
                • Deleting a MySQL Database User
              • Connecting to and Managing your Database using PHP
              • Connecting Remotely to your Database
              • Restricting Access Through mod_auth_mysql
              • Testing MySQL database connectivity through a scri
              • Importing data into a MySQL Database
              • Exporting a Table from a MySQL Database to a Tab D
              • Making a Backup Copy of a MySQL Database
              • Restoring a MySQL Database
              • Deleting a MySQL Database
            • Power Tools
              • 4Images - Image Gallery Management System
                • Installing 4images
                • Viewing Details of your Existing 4images Installat
                • Uninstalling 4images
              • Content Management Software
                • Joomla!
                  • Installing Joomla!
                  • Viewing Details of your Existing Joomla! Installat
                  • Uninstalling Joomla!
                • Nucleus
                  • Installing Nucleus
                  • Viewing Details of your Existing Nucleus Installat
                  • Uninstalling Nucleus
              • osCommerce - eCommerce Shopping Cart Solution
                • Installing osCommerce
                • Viewing Details of your Existing osCommerce Instal
                • Uninstalling osCommerce
              • phpBB - Bulletin Board System
                • Installing phpBB
                • Viewing Details of your Existing phpBB Installatio
                • Uninstalling phpBB
              • PHP-Nuke - News Publishing System
                • Installing PHP-Nuke
                • Viewing details of your Existing PHP-Nuke Installa
                • Uninstalling PHP-Nuke
              • WordPress - Personal Publishing Software
                • Installing WordPress
                • Viewing Details of your Existing WordPress Install
                • Uninstalling WordPress
            • Direct Download Manager
            • Bandwidth Theft Protection
            • Website Speed Booster
            • Redirect Manager
            • Auto-correct URL Spelling
            • Fix File Permissions Manager
            • Branded File Extensions (Custom MIME types)
            • Adding Sub-domains to your Linux Web Hosting Packa
            • Important Features of PHP5 version on ASK4Host.com
            • Linux Hosting Caveats
              • Debugging Perl/CGI Scripts
          • Troubleshooting
            • Why am I getting a 500 Internal Server Error on my
            • How do I clear Temporary Internet Files in my Web
              • How do I clear temporary Internet files in Interne
              • How do I clear temporary Internet files in Interne
              • How do I clear temporary Internet files in Netscap
            • Why am I denied access via FTP?
            • Formail mails not reaching their destination
          • Web Hosting Caveats
            • SMTP Server settings for sending mails through you
            • Shared Hosting Limitations
            • SymLinks Settings of cPanel Linux Hosting packages
        • Upgrading / Downgrading a Web Hosting Order
        • Renewing, Deleting Web Hosting Orders
          • Renewing, Deleting your Web Hosting Order
          • Bulk Renewal for Web Hosting
          • Renewal Reminder for Web Hosting Orders
        • Sample Scripts
          • Linux Hosting related Scripts
            • Feedback Forms
              • PHP-based Form Mail (Feedback) Script
              • Perl-based Form Mail (Feedback) Script
            • Script to Test MySQL Database Connectivity
          • Windows Hosting related Scripts
            • Active Server Component (ASPMail)
            • Collaboration Data Objects (CDO)
            • ASPUpload Component
            • ASPSmartUpload Component
            • Collaboration Data Objects for Windows NT Server (
        • Suspending/Unsuspending a Web Hosting Order
        • Moving or Pushing a Web Hosting Order from one Con
        • Resellers: Read this to Setup your Web Hosting Bus
        • DNS for Web Hosting
        • Domain / URL Forwarding for Web Hosting
      • Website Builder
        • Listing, Searching and Managing Website Builder Or
        • Setting up your Website Builder Order
        • Upgrading / Downgrading a Website Builder Order
        • Renewing / Deleting Website Builder Orders
          • Renewal Reminder for Website Builder Orders
          • Renewing, Deleting your Website Builder Order
          • Bulk Website Builder Orders Renewal
        • Suspending/Unsuspending a Website Builder Order
        • Moving or Pushing a Website Builder Order from one
        • Resellers: Read this to Setup your Website Builder
        • DNS for Website Builder
        • Domain / URL Forwarding for Website Builder
      • Website Design
        • Listing, Searching and Managing Website Design Ord
        • Specifying Requirements and Tracking Progress of y
        • Upgrading / Downgrading a Website Design Order
        • Renewing, Deleting Website Design Orders
          • Renewing, Deleting your Website Design Order
          • Bulk Website Design Orders Renewal
          • Renewal Reminder for Website Design Orders
        • Moving or Pushing a Website Design Order from one
        • Suspending / Unsuspending a Website Design Order
      • Listing, Searching and Managing Web Services Order
      • Upgrading / Downgrading a Web Services Order
      • Renewing / Deleting Web Services Orders
        • Renewing, Deleting your Web Services Order
        • Bulk Web Services Renewal
        • Renewal Reminder for Web Services Orders
      • Moving or Pushing a Web Services Order from a Cust
      • Resellers: Read this to Setup your Web Services Bu
    • Free Email Service
      • Using your Free Email Service
      • Locating the Free Email Service Interface
      • Managing the Free Email Service
      • Free Email Service Caveats
        • No NS A records at Nameservers Failure Message
    • Reseller Guides
      • Read this First: Reseller Account Startup Guide
      • View these NEXT: Video Tutorials
      • Creating a Demo Reseller Account
      • SuperSite and PartnerSite Guide
        • Changing the URLs of your SuperSite and PartnerSit
        • What is SuperSite?
        • What is PartnerSite?
        • Using SuperSite and PartnerSite
        • Integrating SuperSite with your Customer Control P
        • Logging into the Admin Area for Customizing the Su
        • Customizing your SuperSite and PartnerSite Content
          • READ THIS FIRST: Understanding the Structure of th
          • Customizing the Content, Theme (CSS, Images, Javas
            • Adding/Editing a SuperSite/PartnerSite Theme or Ed
            • Configuring Multiple Language Support for the Supe
            • Editing the Existing Textual Content and Paragraph
            • Edit existing Images of SuperSite and PartnerSite
            • Changing CSS files in Supersite and PartnerSite
            • Making changes to the JavaScript menu in the Super
            • Adding/Editing your HTML pages in the Supersite an
            • Adding/Editing your Images in the Supersite and Pa
            • Download the Source (PSD) File of Images/Flash wit
            • Modifying the Links on the Static Bar of your Supe
            • Removing the Resellers tab from your SuperSite
            • Customize the Legal Agreements in SuperSite and Pa
            • Customizing the Page Titles of the SuperSite and P
            • Customizing the Error Messages in the SuperSite an
            • Modifying the Contact Us page on your SuperSite
            • Changing the Other Payment Options on the Check Ou
            • Keeping my Customized SuperSite/PartnerSite Conten
            • Selecting which Products are displayed on your Sup
              • Customizing the TLDs (Domain Extensions) Display O
              • Selecting which Web Services Plans to Display on y
          • Displaying the ICANN logo on my SuperSite/PartnerS
        • Optimizing your SuperSite for Search Engines
          • Adding Meta Tags to your SuperSite and PartnerSite
          • Analyzing Traffic as well as E-Commerce Transactio
          • Saving/Editing a Sitemap of your SuperSite/Partner
        • Integrating your Website's Domain Name Registratio
        • SuperSite and PartnerSite Caveats
          • Customizing the Error Messages in the SuperSite an
          • Some details are not appearing or not working in y
          • Your Customer can See Generic Customer Prices from
          • Suggested Retail Price Displayed on your PartnerSi
          • Content Modification Interface in your SuperSite/P
          • File Status Indication in your SuperSite/PartnerSi
          • Troubleshooting Delays in Displaying your SuperSit
      • Branding Guide
        • Integrating your Website's Login Form with the Con
        • Customizing the URL for your Control Panels
        • Changing the URLs of your SuperSite and PartnerSit
        • Integrating your Website and Shopping Cart with yo
        • Customizing the Header and Footer of the Control P
        • Setting Branded Name Servers
        • Specifying your Sign Out URL
        • Branding your Web-based and Port 43 Whois Lookup R
        • Displaying the ICANN logo on your SuperSite/websit
        • Branding Caveats
          • No NS A records at Nameservers Failure Message
      • Finance & Billing Guide
        • Read this First: Understanding the Billing System
          • Debit Notes
          • General Overview of Transactions
          • Invoices
          • Receipts & Credit Notes
          • General Finance Setting
          • Balancing (Payment) of a Pending Invoice/Debit Not
          • Cancellation of a Pending Invoice/Debit Note expla
          • Discounting an Invoice explained in Detail
          • Payment Collection System and Parameters explained
          • Currency issues, Conversion Rate, Selling Currency
          • Add Funds to your Customers/Sub-Resellers Account
          • Subtract Funds from your Customers/Sub-Resellers A
          • Refund Requests of your Customers and Resellers
          • Process to follow in case a Customer / Sub-Reselle
        • Manage Billing with your Customers / Sub-Resellers
          • Raising an Invoice
          • Raising a Debit Note
          • Raising a Receipt / Credit Note (Adding Funds)
          • Balancing (Paying) an Invoice / Debit Note
          • Modifying / Deleting / Cancelling a Pending Invoic
          • Processing Refund requests of your Customers and S
          • Modifying Total Receipts
          • What are Locked Funds?
          • IMPORTANT: Handling Orders Locked in Processing
          • Managing Payment Gateway Transactions
            • Managing AuthPending Payments received through Pay
            • Searching / Approving / Declining Payment Gateway
          • Customer / Sub-Reseller leaves the System for your
        • Manage Products and Pricing for Sub-Resellers and
          • Understanding Pricing Slabs
          • Understanding Pricing Bands
          • Understanding and Setting Specific Pricing
          • Understanding Calculation of Total Receipts for yo
          • Manage Products and Pricing
            • Domain Registration
            • Web Services (Email Hosting, Web Hosting, Website
            • Digital Certificate
            • Managing TLD Promotions
            • Product Signup
        • Understanding and Configuring Indirect Taxation Ru
          • Understanding Taxes and how the ASK4Host.com Tax E
          • Configuring a Tax Rule to collect Indirect Tax fro
        • My Billing with ASK4Host.com
          • Adding Funds in your Debit Account
          • Balancing a Pending Invoice or Debit Note
          • Requesting a Refund
          • What are Locked Funds?
          • Changing my Selling and Accounting Currency
      • Payment Gateway Integration Guide
        • Payment Gateway Transaction types and Access Level
        • Payment Gateway Risk Assessment Report
        • Managing Payment Gateway Transactions
        • Integration with PayPal Gateway
          • About PayPal
          • Adding / Modifying a PayPal Standard Checkout Gate
          • Adding / Modifying a PayPal Direct Payment API Gat
          • PayPal Integration Caveats
        • Integration with Authorize.Net's Credit Card Gatew
          • About Authorize.Net
          • Adding / Modifying Authorize.Net Credit Card Gatew
          • Authorize.net Integration Caveats
        • Integration with PayPal (formerly Verisign) Payflo
          • Adding / Modifying PayPal Payflow Pro Gateway
          • About PayPal Payflow Pro
        • Integration with version 1 and/or 2 2Checkout Cred
          • About 2Checkout.com
          • Adding / Modifying 2Checkout version 1 and/or vers
        • Integration with WorldPay Credit Card Gateway
          • About WorldPay
          • Adding / Modifying a WorldPay Credit Card Gateway
        • Integration with Moneybookers Credit Card Gateway
          • About Moneybookers
          • Adding / Modifying a Moneybookers Credit Card Gate
        • Integration with Transecute's Credit Card Gateway
          • About Transecute
          • Adding / Modifying a Transecute Gateway
        • Integration process with Any Other Payment Gateway
        • Payment Gateway Caveats
          • Handling of transactions stuck at AuthStarted stat
      • Reseller Control Panel Guide
        • Sending Mails to your Sub-Resellers and/or your Cu
        • Setting your Personal Information
          • Changing your Username [Email Address], Brand Name
          • Restriction on Change of Country and Legal Name
          • Setting your Billing, Sales, Support and Abuse Des
        • Changing your Control Panel Password
        • Manage Products and Pricing for Sub-Resellers and
        • Managing Products
          • Domain Registration Default Settings
            • Setting your Default Name Server Information
            • Setting your Whois Format
        • Managing your Customers
          • Adding a Customer
          • Listing / Searching your Customers
          • Exporting a List of your Customers as a CSV Report
          • Generating and Modifying Passwords
          • Modifying a Customer's Profile Details
          • Suspending / Unsuspending a Customer
          • Deleting a Customer
          • Billing
          • Listing all Orders belonging to a Customer
          • Mail Preferences
          • Sending Emails to your Customers
          • Displaying Announcements in your Customers Control
        • Managing your Sub-Resellers
          • Adding a Sub-Reseller
          • Managing Pending Sub-Reseller Sign-ups
          • Listing / Searching Sub-Resellers
          • Exporting a List of your Sub-Resellers as a CSV Re
          • Generating and Modifying Passwords
          • Modifying a Sub-Reseller's Profile Details
          • Suspend / Unsuspend a Sub-Reseller
          • Listing all Orders belonging to a Sub-Reseller
          • Billing
          • Sending Emails to your Sub-Resellers
          • Displaying Announcements in your Sub-Resellers Con
        • Managing Company Users
          • Adding a Company User
          • Login Details for Company Users
          • Setting Menu Permissions
          • Setting Action Rights
          • Listing your Company Users and Modifying their det
          • Deleting a Company User
        • Listing All Orders under your Reseller Account
        • Reseller Control Panel Tools
          • Reports
            • Sales Report
            • Forex Report
            • Receipt Report
            • Payment Gateway Report
            • Balance Report
            • Tax Report
            • Data Export Portal
          • Spam Processing Tool
          • Viewing your Login History
          • Viewing all important Announcements posted in your
        • Displaying Announcements in your Sub-Resellers and
        • Legal Agreements
        • Interface Settings
        • Reseller Control Panel Caveats
          • Session Timeout
      • Product Setup Guides
        • Domain Registration Setup Guide
        • Web Services Setup Guide
        • Digital Certificate Setup Guide
        • Defining Product Promotions
      • Reseller API Guide
        • HTTP API
          • Access and Authentication
          • Request Parameter Data Types
          • Response Formats
          • API Requests
            • Domains
              • Cancelling a Transfer
              • Check Availability
              • Suggest Names
              • Register
              • Validating a Transfer Request
              • Transfer
              • .EU Transfer
              • EU Trade
              • Activating a Transferred .UK domain name
              • Renew
              • Search
              • Getting a Customer's Default Name Servers
              • Getting Order Id
              • Getting details of the Domain Registration Order
              • Modifying Name Servers
              • Adding Child Name Servers
              • Modifying Child Name Server Names
              • Modifying a Child Name Server IP address
              • Deleting Child Name Servers
              • Modifying Contacts
              • Enabling the Theft Protection Lock
              • Disabling the Theft Protection Lock
              • Getting the List Of Locks Applied on a domain name
              • Getting TEL CTH Login Details
              • Modifying TEL Whois Preference
              • Resending the Transfer Approval Mail
              • Releasing a .UK domain name
              • Deleting a domain name
              • Restoring a domain name
              • Rechecking NS with .DE Registry
              • Associating/Disassociating .XXX Membership Token/I
            • Contacts
              • Adding a Contact
              • Modifying Contact Details
              • Getting Contact Details
              • Searching for Contacts
              • Getting the Default Contact Details
              • Associating Extra Details with a specified Contact
              • Deleting a Contact
              • Adding a .COOP Sponsor
              • Getting .COOP Sponsors associated with a Customer
              • Getting .CA Registrant Agreement
            • Customers
              • Signing Up
              • Modifying Customer Details
              • Getting Customer Details By Username
              • Getting Customer Details By ID
              • Generating a Token
              • Authenticating a Token
              • Changing a Customer's Password
              • Search
              • Deleting a Customer
            • Resellers
              • Get Reseller Details
              • Signing Up
              • Generate Token
              • Authenticate Token
              • Getting Promo Prices
              • Generating Temporary Password
              • Search
              • Modify Details
            • Common
              • Pricing
                • Getting the Customer Pricing
                • Getting the Reseller Pricing
                • Getting Reseller Cost Pricing
              • Billing
                • Getting Transaction Details of a Customer
                • Getting Transaction Details of a Reseller
                • Getting Greedy Transactions of a Customer
                • Getting Greedy Transactions of a Reseller
                • Paying Customer Transactions
                • Getting a Customer's Available Balance
                • Executing an Order Without Payment
                • Search Transactions Of Customers
                • Search Transactions of a Reseller
                • Search Archived Transactions Of Customers
                • Getting Customer Balanced Transactions
                • Getting a Reseller's Available Balance
                • Adding Funds in a Customer Account
                • Adding Funds in a Reseller Account
                • Adding a Debit Note in a Customer Account
                • Adding a Debit Note in a Reseller Account
                • Adding a Miscellaneous Invoice in a Customer Accou
                • Adding a Miscellaneous Invoice in a Reseller Accou
              • Order Management
                • Suspend
                • Unsuspend
              • Actions
                • Searching Current Actions
                • Searching Archived Actions
              • Legal Agreements
                • Get Legal Agreements
              • Payment Gateway
                • Getting the Allowed List For a Customer
                • Getting the List For a Reseller
                • Getting Customer Transactions
            • Products
              • Check Availability
              • Get Details
              • Get ProductCategory-ProductKeys Mapping
              • Get Plan Details
              • Move
            • Web Services (Email, Web Hosting, Website Builder,
              • Email, Single Domain Hosting, Website Builder, Web
                • Add
                • Renew
                • Modify/Upgrade
                • Enable SSL
                • Enabling Maintenance
                • Delete
                • Get Details
                • Get Plan Details
                • Get Active Plan Categories
                • Get Customer Pricing
                • Get Reseller Pricing
                • Get Reseller Pricing Based On Pricing Bands (Mock
                • Getting Order Id
                • Search Orders
                • Get Modify/Upgrade Price
              • Multi Domain Hosting Plans
                • Renew
                • Add
                • Modify/Upgrade
                • Enable SSL
                • Delete
                • Get Details
                • Get Plan Details
                • Getting Order Id
                • Search Orders
                • Get Modify/Upgrade Price
                • Get Customer Pricing
                • Get Reseller Pricing
              • Reseller Linux Hosting Plans
                • Add
                • Renew
                • Modify/Upgrade
                • Add Dedicated IP
                • Delete Dedicated IP
                • Delete
                • Get Details
                • Get Plan Details
                • Get Order Id
                • Search Orders
                • Get Modify/Upgrade Price
                • Get Customer Pricing
                • Get Reseller Pricing